Returns Policy

We want you to have a great experience with Sabi Pets.  With a few exceptions, if you are not satisfied with your purchase for any reason, you may return the unused, unopened product(s) in its original (manufacturer’s) packaging for a full refund of your purchase price or exchange within thirty (30) days.  We will pay for the return shipping, as long as your delivery address is in the U.S., including Alaska, Hawaii, and APO addresses with U.S. postal codes.  Just e-mail us at CustomerService@sabipets.com or call us toll-free at +1 866 722 4738 for an RA (Return Authorization) and instructions for returning your purchase.  

 

Non-Returnable Items

For made-to-order and certain large, heavyweight products, the manufacturers accept returns only in cases involving manufacturing defects or order errors. Such items are typically those customized with specific fabrics or carpet coverings. Non-returnable items are clearly identified within the product descriptions.

 

Returns Process

 1.  Request a Return Authorization so that we can provide you with a prepaid return shipping label.  Choose the method below that works best for you:

Email us at CustomerService@sabipets.com, providing the following information:

  • Your name
  • Order Number or Shipping address
  • Item(s) you wish to return
  • Indicate whether you wish to RETURN goods for refund or EXCHANGE for a replacement or other product
  • Reason for return

OR

Call us at 866-SabiPet (866 722 4738)

We’re available Monday – Friday, 9:00 a.m. to 6:00 p.m. U.S. Eastern Standard Time, or feel free to call anytime and leave a voice message with:

  • Your name
  • Order Number or Shipping address
  • Item(s) you wish to return
  • Indicate whether you wish to RETURN goods for refund or EXCHANGE for a replacement or other product
  • Reason for return
  • Best way to contact you

2.    After verifying your order information, we'll send you a prepaid return shipping label with shipping instructions.

3.    As soon as we receive your returned merchandise, we’ll refund your purchase price using the same form of payment that was used for the original purchase.